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API Integrations Bot
Welcome to the guide on integrating an API with your bot using Conversational Builder. This guide will walk you through the process of incorporating an API into your bot to fetch and utilize external data seamlessly. To build the bot: Log in to your Conversational Cloud account and navigate…
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FaaS Integration Bot
This guide will showcase how to create a bot in LivePerson Conversational Builder that utilizes a Function-as-a-Service (FaaS) integration to retrieve and process data. Prerequisites: A LivePerson Conversational Builder account with access to create bots and functions. Navigate to the "Functions" section in LivePerson…
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Universal Tile Bot
This guide will walk you through the process of building a bot with Universal Tiles, allowing you to create and customize structured content for various interactions. Welcome to the guide on integrating an API with your bot using Conversational Builder. This guide will walk you through the process of incorporating an API…
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Bot with Working Hours
This guide will walk you through creating a bot in LivePerson Conversational Builder that automatically closes conversations outside of your designated business hours. To build the bot: Log in to your Conversational Cloud account and navigate to Automate > Conversation Builder. The Conversation Builder appears.…
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Bot with Knowledge Base
Knowledge Bases are powerful tools that enable you to store and manage information, providing valuable insights and assistance to both agents and customers alike. In this document, we'll walk you through the steps to create a KB, enable AI capabilities, utilize LLM search, and integrate with Conversation Assist for…
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Third-Party Bot Connectors
Third party bot providers can be used and managed through LivePerson's Conversational Cloud just like a normal human agent or a LivePerson bot Using our connectors, you can provision IBM Watson, Google Dialogflow, Amazon Lex, or Microsoft bots. You can also leverage LivePerson Functions to build custom integrations with…
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Social Messaging
Introduction to LivePerson Social Supported channels Instagram; Twitter; Facebook; Public vs. Private definitions What is public messaging:- Instagram- For Instagram, public messaging is represented by public stories (1), public posts (2), comments on public posts (3), comments on comments, and Reels (4). Twitter For…
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Chat to Messaging Migration
Chat to Messaging Checklist Config element Notes Category Addressed Different From Chat? Required C2M External References GENERAL LIVEENGAGE CONFIGURATION Operational Review Happening as part of session with Kent General Yes Optional Link LiveEngage Tag Review the brand’s LE tag to ensure it is the proper version for…
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Kakaotalk
The KakaoTalk connector allows brands to integrate their KakaoTalk channel into the Conversational Cloud and manage KakaoTalk conversations at scale. Key FeaturesMessaging Emoji's PDF File Sharing (agent -> consumer) PCS Secure Forms Image Sharing Audio File Sharing Quick Replies (5 buttons) Entry PointsQR Codes Chat Links…
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Voice CoBrowse
CoBrowse enables Customer Care Professionals (CCPs) and consumers to access and navigate web pages collaboratively. This ensures that complex online tasks and processes can be completed quickly and efficiently. CoBrowse is the optimal engagement solution for consumers who require security and privacy, yet expect a high…