The bot is not responding?

Stacy Horadam
Stacy Horadam Administrator, Staff, Technical Author Posts: 5
in Conversational Cloud

The bot is assigned to a conversation but does not reply.

Best Answer

  • Stacy Horadam
    Stacy Horadam Administrator, Staff, Technical Author Posts: 5
    Answer ✓

    Symptoms

    • Conversation is assigned to the bot
    • No response is sent
    • Conversation appears stuck

    Why it happens

    The bot may not pick up the conversation or receive the required messaging events, leaving the conversation in limbo. 

    Troubleshooting Steps

    1. Verify the bot is connected and active
    2. Ensure the bot is assigned to the correct skill
    3. Restart the bot connector
    4. Confirm the bot is configured to receive messaging events

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