Video overview for clients using the legacy LivePerson Chat and are planning to upgrade soon to the Messaging solution. [8:29]
Video overview for duplicating campaigns & engagements. This guide will walk you through the necessary steps for Duplicating Campaigns & Engagements if you are currently using legacy chat. [3:44]
4-step guide
The latest Web Tag version (1.10.0) is advised for full web messaging support.
The Manager Workspace is a built-in, specialized workspace dedicated to the success of agent managers.
The Agent Workspace simplifies agent operations to increase agent focus and efficiency.
Welcome to a video overview of Chat to Messaging: Duplicating Campaigns & Engagements. If you are currently using the legacy Chat solution and planning to upgrade to Messaging, this guide will walk you through the necessary steps for Duplicating Campaigns & Engagements.
Welcome to an overview of Chat to Messaging. This is an overview that will be helpful if you are currently using the legacy LivePerson Chat and are planning to upgrade soon to the Messaging solution.
Part of the preparation for moving from Chat to Messaging will require the duplication of Campaigns and Engagements. We've separated this prep section into four steps - Below is an example of a post-duplicated Engagement, showing the updated Conversation type changed from Live Chat to Messaging, a new bot skill, and the…
The Manager Workspace is a built-in, specialized workspace dedicated to the success of agent managers. The Manager Workspace landing page provides a centralized location for the data and agent information needed to manage a shift. The Manager Workspace will help boost performance by: Offering a quick and comprehensive view…
The Agent Workspace simplifies agent operations to increase agent focus and efficiency. The workspace design is designed for omnichannel customer engagement operations, with the conversation list and incoming conversations prominently displayed to enable agents to swiftly manage many conversations. Helpful Resources:…
Note: The latest Web Tag version (1.10.0) is advised for full web messaging support. How to verify your LP Web Tag version, using Chrome browser: Navigate to a known LP Tagged page on the brand website Right-click on the Chat web engagement (or anywhere on the page) and select Inspect At the top of the Developers toolbar,…
LivePerson’s Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. To leave a…
Start with why chat to messaging makes sense for your business and gain insights as to why consumers prefer messaging. Continue to the agent workspace guide and build your awareness of the LivePerson tools at your disposal. And then head over to the efficiencies your business can build in its contact center with messaging.…
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