Additional Settings (Developer Team)

Setting Language

Effortlessly tailor your language preferences across diverse sections of Conversational Cloud for LivePerson, ensuring seamless support for a multitude of languages.

You can set the language for the following:

Change language for Conversational Cloud UI.
Change language for the Engagement Window.
Change language for Predefined Content Library.

Change Language of Conversational Cloud UI:

You can change the language for the UI elements across Conversational Cloud. See the below example to see the UI in Spanish:

To change language:

1. Log in to your Conversational Cloud account. The homepage appears.

Account Setup Basic Screenshot Dec 12.png

2. On the top right click the User Profile icon and click My details from the dropdown. The My details page appears.

Account Setup Basic Screenshot Dec 12.jpeg

3. Scroll down to Regional settings to find the Language option.

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4. Upon selection, click Save.

The selected language is set across Conversation Cloud.

Change Language for Engagement Window:

You can change the language set for the engagement window for your client to better suit to their needs. For example:

1. Log in to your Conversational Cloud account. The homepage appears.

Account Setup Basic Screenshot Nov 23 (6).png

2. On the hamburger menu click the Engage tab and click Campaign Builder. The Campaign Builder page appears.

Account Setup Basic Screenshot Dec 12 (2).png

3. Click the the required engagement. The Engagement settings page appears.

Account Setup Basic Screenshot Dec 12 (3).png

4. Click the + icon to add language. The Engagement languages page appears.

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5. Click Save. The language dropdown now displays the added language.

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The selected language is used for the Engagement Window, Automatic Messages, and Predefined Content upon publishing.

Set Language for Predefined Content Library:

You can change the language used for predefined content to better serve customers. For example:

To have a language appear as an option in the Predefined Content Library, choose the desired language in the Engagement settings page.

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1. In the engagement page click Customize Predefined Content. The Predefined Content Library page appears.

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2. Select the required content to edit. The Manage Predefined Content page appears.

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3. Click the language already added to view the content in the selected language.

ℹ️ You can click the + icon to add another language for selection.

Click Done. The content is added in the selected language.