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CoBrowse
Brands are constantly seeking high-touch engagement solutions to guide valuable customers through their online journey. CoBrowse enables Customer Care Professionals (CCPs) and consumers to view and navigate web pages collaboratively. This ensures that complex online tasks and processes can be completed quickly and…
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Proactive Invitations
Proactive invitations refer to the feature that allows brands to initiate conversations with their customers, instead of waiting for the customer to start the conversation first. Brands can send the first message to reach out to customers proactively. Proactive invites can be personalized and sent based on specific…
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Secure Forms
Secure Forms are a feature within LivePerson's Conversational Cloud platform designed to facilitate the secure collection of sensitive information from consumers during chat or messaging interactions. To create and manage secure forms in LivePerson, you must contact LivePerson support or your LivePerson account manager.…
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Setting Language
Effortlessly tailor your language preferences across diverse sections of Conversational Cloud for LivePerson, ensuring seamless support for a multitude of languages. You can set the language for the following: Change language for Conversational Cloud UI. Change language for the Engagement Window. Change language for…
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Auto Summary Widget
The Autosummary Widget is an AI-powered feature that generates concise summaries of conversations. To enable this feature, you must reach out to your LivePerson account manager. Here’s an overview of what will happen: Backend Configuration: Your account manager will enable the necessary features in the backend system. User…
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Data Masking and Encryption
Identifying and masking sensitive client-defined data, like credit card or phone numbers, involves replacing it with generic characters. This irreversible process ensures permanent obscuration; for instance, masking 4-digit numbers changes "1593" to "****". Utilizing Regex (Regular Expression) becomes imperative for…
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Account to Account Transfer/Manual Rollover
This is high-level overview of the process for transferring your LivePerson account (owner account) to another account (rollover account). This process, also known as a manual rollover, involves several configuration steps to ensure a smooth transition. To ensure a successful account transfer, you must contact your…
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Agent Widgets
The Agent Workspace Widget Software Development Kit (SDK) is a lightweight, client-side package for communicating with the Conversational Cloud Agent Workspace. Agent Widgets are web pages shown within an iFrame to the agents. This means that the content is contained within a “box” which is separate from the rest of…
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File Sharing
Streamline collaboration within your LivePerson workspace with the File Sharing Expansion Ability for .txt and .csv files. This feature empowers both agents and consumers to share essential text-based and tabular data files, fostering a more efficient and data-driven interaction experience. This feature empowers users with…
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Offsite Engagements
Offsite engagements aim to facilitate our clients in initiating chats with their customers from external platforms beyond their website. Although this document focuses on setting up text to chat, note that the same process can be applied to Social Media, Email, Digital Advertising, Print, TV, and IVR. Text to chat enables…