Stage Three - Advanced Integration
Outcomes/Analytics
Stage Three - Advanced Integration
Use Case
Persona
Operations Considerations
Design Considerations
Channels
Capabilities
Outcomes/Analytics
Shift from Voice to Digital and Connect Third Party Systems
Your Chief Information Officer
Ops considerations for CGP Stage 3
Always be optimizing your bot design
Tuning & Optimization Best Practices
A. Mobile Channel(s) with Non Gen AI Chat Suggest (Connecting to an External KB)
A. Stage Three KPI's and Benchmarks
B. Reports to Use to Measure Your Key Performance Indicators
B. Reports to Use to Measure Your Key Performance Indicators
Content to Come…
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