Design Considerations

Always be optimizing your bot design
The best conversational experiences evolve with your users and business. Here is an overview and high level things to remember when it comes to optimizing your bot: Identify team members responsible for monitoring and optimizing your bot. Decide your team’s optimization cadence. Usually the first few months post-launch…
Tuning & Optimization Best Practices
Overview Stats to Review Monthly and After Significant Releases: Containment Intent Match MACS Actions to Take: Review transcripts with unmatched phrases, escalated conversations, or those with low MACS scores. Update training phrases monthly and after significant releases. Important References for Tuning Tuning a…