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A. Mobile Channel(s) with Non Gen AI Chat Suggest (Connecting to an External KB)
High-level workflow In KnowledgeAI™: Add the external knowledge base. Test the CMS integration using the Answer Tester tool. Expose the articles to agents by integrating KnowledgeAI into your Conversation Assist solution, or expose them to consumers by integrating KnowledgeAI into a LivePerson Conversation Builder bot. Add…