Are your customer service agents feeling overwhelmed by the volume and complexity of customer inquiries? Imagine having a knowledgeable assistant by their side, suggesting relevant responses and actions in real-time. That's where Conversation Assist comes in.
What is Conversation Assist?
Conversation Assist is a powerful tool that empowers your agents with real-time recommendations during customer interactions. It acts like an intelligent sidekick, providing suggested responses and actions directly within the conversation window.
Benefits of Conversation Assist
- Increased Efficiency: Reduce agent handle time by suggesting relevant answers, knowledge base articles, and even automated bot actions.
- Improved Accuracy: Ensure consistent and accurate responses across your entire agent team.
- Enhanced Customer Satisfaction: Faster resolution times and more knowledgeable agents lead to happier customers.
Setup Conversation Assist
To delve deeper and explore the technical details of setting up and using Conversation Assist, head over to the official developer documentation.
Ready to move on to the next set of capabilities? Click here to proceed.