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B. FAQ Routing Bot
To get started, you need to direct traffic to a routing bot. Your setup is different depending on how you configure your bot. There are three options: Use the Conversation Orchestrator Dynamic Routing bot if you are setting up routing for the first time, or if you don’t mind setting up a new routing or concierge bot. This…
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C. FAQs/Knowledge Base Creation for top 10 intents
Got an external KMS or CMS? Looking to take advantage of LivePerson AI (AI Search and/or intents) to find and retrieve matched articles? If you answered Yes to both, skip to the Integrating CMS or KMS section of the document. On the other hand, if you want to use the query and answer API of your KMS/CMS, skip to the…
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A. Bot Building Basics - Build your first Bot!
Welcome to the Conversation Builder! Ready to create your first bot? Let’s dive in. Conversation Builder is your toolkit for crafting engaging, interactive conversations with your customers. Whether you’re a seasoned developer or new to the world of bots, this guide will get you up and running. What is Conversation…