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A. Queue Prioritization for Sales
Queue prioritization focuses agent resources on the conversations that matter most. It allows brands to efficiently allocate staffing resources and better handle incoming messages by prioritizing conversations in the queue based on importance. Benefits of queue prioritization Handle more conversations - By prioritizing…
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B. Parking Lot Bot/Hold Bot for Queries Sent After Hours
This document serves as a comprehensive guide to understanding and implementing the Queue Cleanup (QCU) Solution for brands at Liveperson. The QCU Solution aims to address the issue of unassigned conversations waiting in queues for prolonged periods, leading to inactive consumers and inefficiencies in resource utilization.…
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C. Measuring Human CSAT/NPS
What's a post-conversation survey bot? A post-conversation survey bot is a bot that is triggered at the end of a conversation with an agent or custom bot. You can use it to obtain feedback from the consumer on the consumer's experience with your brand. A survey bot is a great way to measure agent/bot and skill performance…
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D. Conversation Assist (Non Generative AI)
Are your customer service agents feeling overwhelmed by the volume and complexity of customer inquiries? Imagine having a knowledgeable assistant by their side, suggesting relevant responses and actions in real-time. That's where Conversation Assist comes in. What is Conversation Assist? Conversation Assist is a powerful…