Recorded Video & Follow-up Comments
Couldn’t join us live? Want to revisit the conversation? Watch the full recording of our recent webinar right here. Hit play and catch up at your own pace.
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
Clients today expect seamless transitions across voice, messaging, and web. How are you tackling cross-channel continuity? Any tools or tactics that work well for you?
Please be specific and concise with your response.
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?
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