Stage Two - Smart Automation
Stage Two - Smart Automation
Use Case
Automate Your Top Intents & Target Top Drivers of Contact Center Volume
Operations Considerations
Ops considerations for CGP Stage 2
Design Considerations
Define your 1st Automation User Journey
Designing for Web, SMS, Apple Messages for Business & other channels
Tips for FAQ bots & KB management
Channels
A. Authenticated Web Messaging
B. IVR Deflection to SMS
C. IVR Deflection to WhatsApp
D. QR Codes
Capabilities
Outcomes/Analytics
B. Reports to Use to Measure Your Key Performance Indicators