Stage Four - Enhanced Personalization
Stage Four - Enhanced Personalization
Use Case
Grow Customer Loyalty with AI Powered Conversations Across Multiple Channels
Persona
Your Chief Marketing Officer (CMO)/VP of Marketing
Operations Considerations
Ops considerations for CGP Stage 4
Design Considerations
Designing Contextual Conversations
Channels
B. IVR Deflection to In-App
A. In-App Messaging
C. Proactive to In-App Chat
D. In-App SDK Best Practices - Configuration
E. In-App SDK Best Practices - Deployment
Capabilities
Outcomes/Analytics
A. Stage Four KPI's and Benchmarks
B. Reports to Use in Measuring KPI's and Benchmarks