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Repair
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Installations
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Appointments
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Return/Refunds
Customers looking to find how they can obtain a return or a refund on orders they have placed is one of the top volume drivers within Retail. Therefore, having a returns and/or refunds component to any bot will reduce friction by keeping information in the conversation rather than sending the customer to send an email or…
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Warranty
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Product Information/Search (Sizing, Dimensions, Color)
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Cancellation
Customers often would like to cancel an order they placed. Canceling their order through the bot or showing them how to cancel an order on the website will empower customers and save agents time. Cancellation Flow When designing a cancel order flow, the simplest design is to teach the customer how to cancel the order on…
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Sales, Discounts, Promos, Rewards Program
One way retail companies incentivize a customer to make a purchase is to offer different ways to save - discounts, promo codes, holiday deals, a rewards program etc. Making these offers visible in the bot will help the customer find these offers easily and close on the sale. Sales, Discounts, Promos, Rewards Flow To begin,…
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Store Information
Flow Customers often want the store information such as: Address Phone number Hours Providing this information in a bot will reduce friction by keeping information in the conversation rather than sending the customer to the ‘Find a store’ page. When designing a store information flow, you will need to provide access to the…
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Order Status
Customers looking to find updates on orders they have placed is one of the top volume drivers within Retail. Therefore, having an order status component to any bot will reduce friction by keeping information in the conversation rather than sending the customer to an order tracking page. Order Status Flow When providing an…