-
A. In-App Messaging
Learn to seamlessly integrate and elevate customer engagement within your brands applications by adding In-App Messaging. The SDK (Software Development Kit) is to be integrated, utilizing its APIs to interface with the app. The SDK facilitates continuous conversations by communicating with the Conversational Cloud in the…
-
A. Stage Four KPI's and Benchmarks
See below for the KPI's and benchmarks to be aware of for this stage. Now let's move on to consider the reports that will be used to analyze these metrics. Click here to proceed.
-
B. IVR Deflection to In-App
Connect to Messaging is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. Connect to Messaging includes SMS, WhatsApp, Google RCS, Apple Messages for Business, or App Messaging, allowing the consumer to respond and start messaging with the brand using their…
-
B. Reports to Use in Measuring KPI's and Benchmarks
Content to come… You have completed this stage. Click here to discover where to go next.
-
C. Proactive to In-App Chat
App Messaging is a new channel available in the Proactive Messaging solution that currently also supports SMS and WhatsApp. Brands using the Mobile SDK will now be able to send outbound messages to their consumers via the app. High-level capabilities Proactive Messaging APIs: Brands will be able to leverage the Proactive…
-
D. In-App SDK Best Practices - Configuration
This document is designed to provide detailed flows to demonstrate how the SDK and its methods should be implemented. As an example, this document will cover the standard use cases that a consumer would encounter whilst using a brand’s app and explain which SDK methods should be called as a result. iOS and Android have…
-
Designing Contextual Conversations
Design with context Consider how your design will adapt to context across these five areas: User, Conversation, Bot, Situational, and Global contexts. User: Bound to the User ID, the User Context allows variables to persist through any bot and any conversation a User is having. Consider: First time or repeat user? Are they…
-
E. In-App SDK Best Practices - Deployment
Read me before the brand meeting Prepare in advance Study this document before the call. Familiarize yourself with the Questionnaire and Outline. Fill out parts of the Questionnaire ahead of time if you know the answers. If time permits, research the brand beforehand to provide use cases on the spot. During the meeting…
-
Grow Customer Loyalty with AI Powered Conversations Across Multiple Channels
In this stage, you will grow customer loyalty and satisfaction with highly-personalized, AI-powered conversations across voice, mobile, web and in-app channels. Along each stage of the Conversational Growth Paths, we'll help you prepare for and execute the work necessary to achieve your full potential at that stage. Be…
-
Ops considerations for CGP Stage 4
Ops considerations for CGP Stage 4 should align to these best practices, in tandem with expectations set in CGP Stage 1, CGP Stage 2 and CGP Stage 3: The Customer Experience continues to demonstrate digital adoption of messaging over legacy channels. Time to resolve is continuously reduced through platform integrations and…