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Understanding the Web Tag
The LivePerson Web Tag is a small piece of code that you embed on your website to enable features like chat and messaging functionalities offered by LivePerson's Conversational Cloud. The Web Tag serves two main purposes: Visitor Identification and Monitoring: The Web Tag allows LivePerson to identify and track visitors on…
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Creating and Publishing Campaigns
A campaign is a collection of chat or messaging buttons, known as engagements, allowing your brand to interact with their customers by defining display locations, target audiences, and behavior settings. To create a campaign: 1. Log in to your Conversational Cloud account. The homepage appears. 2. On the hamburger menu…
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Creating and Publishing Engagements
An engagement is a banner or button that launches a conversation between your brand and their customer. 1. In the Campaign Builder page click Add engagement. The select engagement source flyout menu appears. 2. Select Web. The Engagement template gallery appears. 3. Provide the required information for the engagement:…
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Routing
What is Dynamic Routing? The consumer shift from voice to messaging has increased volume and made it challenging for brands to get consumers with specific inquiries to the right agents as quickly as possible, often resulting in abandonment, channel switching, and loss of revenue/increased costs. To ensure consumers are…
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Testing Web Messaging
Guarantee a flawless chat experience for your website visitors. There are two methods to test your web messaging experience: The LivePerson emulator Weebly Testing using LivePerson Emulator LivePerson has a handy emulator tool that lets you test your messaging setup without messing with your actual website. 1. Navigate to…