Stage Two - Smart Automation
Outcomes/Analytics
Stage Two - Smart Automation
Use Case
Operations Considerations
Design Considerations
Channels
Capabilities
Outcomes/Analytics
Automate Your Top Intents & Target Top Drivers of Contact Center Volume
Ops considerations for CGP Stage 2
Define your 1st Automation User Journey
Designing for Web, SMS, Apple Messages for Business & other channels
Tips for FAQ bots & KB management
A. Authenticated Web Messaging
B. IVR Deflection to SMS
C. IVR Deflection to WhatsApp
D. QR Codes
B. Reports to Use to Measure Your Key Performance Indicators
B. Reports to Use to Measure Your Key Performance Indicators
Content to come…
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