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A. Authenticated Web Messaging
Authorization is one of the most important aspects in modern applications. The issue of integrity, security and safety of personal data is one of the key issues in the development of almost any modern software. Follow these streamlined steps for OAuth 2.0 deployment: Set up your IDP server using the provided document.…
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B. IVR Deflection to SMS
This guide walks you through configuring LivePerson's Connect to Messaging (C2M) to deflect incoming calls to SMS conversations. The first step is to set up Connect to Messaging (C2M) within your LivePerson account. This powerful API facilitates communication deflection to various channels, including SMS. LivePerson…
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C. IVR Deflection to WhatsApp
LivePerson's Conversational Cloud platform offers a powerful feature called Connect to Messaging (C2M) that allows brands to deflect calls from their Interactive Voice Response (IVR) systems to messaging channels like WhatsApp. Setup Connect to Messaging (C2M) Connect to Messaging is an IVR deflection solution that lets…
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D. QR Codes
A QR code is a type of barcode that communicates information when scanned such as links, contact information, and text messages. Customers can scan and read a QR code on their phone by holding up their camera app to the code. Businesses can embed the Messages for Business Conversation URL in the QR code to offer Rich…