Historical Transcripts

alevick
alevick Member Posts: 1
edited March 13 in All Discussions

Within LivePerson, we only have access to 13 month’s worth of transcripts within the application.  Does LivePerson retain transcripts that go back further than 13 months and if so, what is the process for obtaining that information. 

Answers

  • Community Team - Sue
    Community Team - Sue Administrator Posts: 19

    Thanks for your question. Data is only retained in our systems for 13 months.

    Also, post will move to the discussion area from the welcome area. Thank you.

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