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A. You Should Have Already Launched Web Messaging and Mobile Capabilities as Channels
Refer here to the documentation if you need assistance in launching them. To move on to the documentation for the next set of capabilities, click here to proceed.
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B. Create Parity Between Your Voice and Digital Channels
To establish messaging parity across your channels, gain a comprehensive understanding by following these resources in order: Overview: This article provides a high-level introduction to Connect to Messaging. Developer Guide: For developers, this resource offers in-depth information on the Connect to Messaging API.…
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C. Launch Sticky Buttons on all Web Pages
The Conversational Cloud offers a large variety of engagement types and formats, so how can you know which engagement type and format to choose? To determine which type of web engagement is appropriate, ask yourself a few questions: first of all, determine whether you want to offer a conversation engagement or a content…
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D. Build Your Customized Messaging Engagement Window
For Web Messaging and live chat engagements, the engagement window hosts the conversation. In the engagement window studio, brands can fully customize and tailor the window, with control over every aspect, from fonts and button style to icon colors and positioning Using the Engagement window studio, you can: Customize the…