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A. Analytics Builder
LivePerson's Analytics Builder empowers you to transform data into strategic insights. Using The Analytics Builder, managers can slice-and-dice their operational and business data according to measurable brand-specific KPIs. They can track historical performance data about individual/groups of agents and bots,…
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B. Report Center
Report Center allows you to view data and create reports to gain insights into your conversations. Metrics that can be included in reports include the number of conversations, knowledge base questions, customer satisfaction scores, and agent recommendations. Creating a new dashboard 1. On the Navigation bar, select…
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C. Intent Manager
LivePerson believes that a brand can deliver the most powerful contact center by successfully understanding their consumers' intents and using this knowledge to continuously improve the consumer experience and their own operations. Product overview Intent Manager is a suite of tools that lets you: Build an intent taxonomy…