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A. Segmentation by Customer Profile
Segmentation allows you to divide your customer base into distinct groups based on shared characteristics. By tailoring your approach to each segment, you can increase sales, improve customer satisfaction, and enhance overall business performance. We propose a dynamic approach to customer engagement that leverages data and…
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A. The Capabilities You Launched in Previous Stages
Please review the documentation for the Capabilities listed below to validate that you have activated each of these as Channels. This quick check ensures you've completed the necessary steps before moving on to the next section. Capabilities Already Launched: Review the documentation for each capability listed below to…
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B. Generative Insights
This innovative solution combines the power of Generative AI with the invaluable voice of your customers, allowing you to effortlessly extract deep insights from your conversation history. Say goodbye to hours spent sifting through transcripts or exporting CSV files for keyword searches – with Generative Insights, you can…
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B. Queue Prioritization (Non Sales)
Queue prioritization focuses agent resources on the conversations that matter most. It allows brands to efficiently allocate staffing resources and better handle incoming messages by prioritizing conversations in the queue based on importance. Benefits of queue prioritization Handle more conversations - By prioritizing…
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C. Productized Queue Cleanup
Business Objectives: The aim of this solution document is to tackle the issue of inactive conversations lingering in the queue awaiting closure. Implementing a queue clean-up solution is vital to ensure a smoother and more effective experience for all stakeholders. When conversations remain in the queue for extended…