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A. Account Setup - CRM Integrations
LP Anywhere For Salesforce The LivePerson Conversational Cloud Connector for Salesforce is a powerful tool that unifies the agent workspace experience for brands using Salesforce. It allows agents to seamlessly accept and manage conversations from various messaging channels, all within the familiar Salesforce interface.…
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B. CRM Integration to Retrieve Account Information
Agents often need to access external systems while they are working in the agent workspace, and to do so, they need to open additional tabs or browsers. Now, you can integrate external systems right into the agent workspace, allotting them their own widget next to the standard widgets. The integration allows you to…