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A. In-App Messaging
Learn to seamlessly integrate and elevate customer engagement within your brands applications by adding In-App Messaging. The SDK (Software Development Kit) is to be integrated, utilizing its APIs to interface with the app. The SDK facilitates continuous conversations by communicating with the Conversational Cloud in the…
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B. IVR Deflection to In-App
Connect to Messaging is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. Connect to Messaging includes SMS, WhatsApp, Google RCS, Apple Messages for Business, or App Messaging, allowing the consumer to respond and start messaging with the brand using their…
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C. Proactive to In-App Chat
App Messaging is a new channel available in the Proactive Messaging solution that currently also supports SMS and WhatsApp. Brands using the Mobile SDK will now be able to send outbound messages to their consumers via the app. High-level capabilities Proactive Messaging APIs: Brands will be able to leverage the Proactive…
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D. In-App SDK Best Practices - Configuration
This document is designed to provide detailed flows to demonstrate how the SDK and its methods should be implemented. As an example, this document will cover the standard use cases that a consumer would encounter whilst using a brand’s app and explain which SDK methods should be called as a result. iOS and Android have…
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E. In-App SDK Best Practices - Deployment
Read me before the brand meeting Prepare in advance Study this document before the call. Familiarize yourself with the Questionnaire and Outline. Fill out parts of the Questionnaire ahead of time if you know the answers. If time permits, research the brand beforehand to provide use cases on the spot. During the meeting…