What is Smart Ticketing widget?The solution integrates with external ticketing systems/CRM tools and allows agents to manage customers through LiveEngageCurrently supporting Salesforce, Zendesk, ServiceNow, Siebel, Kustomer Smart Ticketing widget allows:Search - performing search of various entities within CRM system, like contacts, accounts, casesTypes of search available in the widget:Name EmailPhone numberCase number Other entities according to client request Performing automated search using data pulled from SDEsViewing data pulled from CRM system, like contact\case detailsCreate/Edit - creating and editing entities like case, contact, etc.Sync Transcript - adding conversation transcript to a particular case\ticket manually or automatically (on conversation end)Widget Localization Custom Integration with CRM toolSmart Ticketing System CapabilitiesSmart Ticketing Flow Diagram Architecture Live Person Services Dependencies LP APIs:Domain APISentinelUsers APISkills APIMessaging Interactions APILP Dependencies: Liveperson-functions-clientLp-faas-toolbeltContextWarehouseServiceV2
