Ability to Post Blank Comments on Posts Due to Lack of Input Validation in Rich Text Box

Karthick

Description: Users can submit blank comments on posts because there is no validation for user input in the text box. The Save Draft and Post Comment buttons should be disabled if there is no user input to prevent blank comments from being posted.

Steps to Reproduce:

1. Navigate to community.liveperson.com.
2. Open a post and locate the comment section.
3. Leave the comment text box empty.
4. Click the Save Draft or Post Comment button.
5. Observe that a blank comment is posted.

Expected Behavior: The Save Draft and Post Comment buttons should be disabled if the comment text box is empty. Users should be required to enter content before these buttons are enabled.

Actual Behavior: The Save Draft and Post Comment buttons are enabled even when the comment text box is empty, allowing users to post blank comments.

Sue

Thank you. We will take this up with the vendor.