Broken Thumbnails in Search Results for Articles Without Images or Unsupported Images

Karthick

Description: When an article is searched on community.liveperson.com, the search results display a broken thumbnail if the article has no image or an unsupported image format. This issue negatively affects the visual appeal and user experience of the search results page.

Steps to Reproduce:

1. Navigate to community.liveperson.com.
2. Use the search feature to search for an article.
3. In the search results, locate an article that either has no image or an unsupported image format.
4. Observe the appearance of a broken thumbnail for that article.

Expected Behavior: If an article has no image or an unsupported image format, a default placeholder image should be displayed instead of a broken thumbnail.

Actual Behavior: A broken thumbnail is displayed in the search results for articles without images or with unsupported image formats.

Sue

We will address this with the vendor & technical writer