Persistent Error Popup When Upvoting Own Post

Karthick
Karthick Staff Posts: 40
in Testing Feedback Loop (Internal)
Screenshot 2024-07-29 at 6.37.47 PM.png

Description: When attempting to upvote your own post on community.liveperson.com, a popup message stating "You don't have permission to do that." appears. The issue is that this popup does not disappear and remains on the page forever, obstructing the view and causing a disruption in the user experience.

Steps to Reproduce:

  1. Navigate to community.liveperson.com.
  2. Locate one of your own posts.
  3. Attempt to upvote the post.
  4. Observe the appearance of the popup message: "You don't have permission to do that."
  5. Note that the popup remains on the page and does not disappear.

Expected Behavior: The popup message should disappear after a short period or when the user interacts with the page, providing a clear and unobstructed user experience.

Actual Behavior: The popup message "You don't have permission to do that." remains on the page and does not vanish, causing obstruction and disrupting the user experience.

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3 votes

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Comments

  • Sue
    Sue Administrator Posts: 124

    We will address with the vendor

  • mschulz
    mschulz Administrator Posts: 13

    I get this too on several other posts in this "ideas" section today. Strangely, not on this post. I could upvote it. But not others.

  • Lizi.W
    Lizi.W Staff Posts: 7

    Same issue for me.
    If your in the post, you can't upvote it.
    If you go back to the main screen you can upvote it from the topic lists

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