Blank Popup Appears When Upvoting Own Topic Twice

Karthick
Karthick Staff Posts: 40
in Testing Feedback Loop (Internal)
Screenshot 2024-07-29 at 6.26.16 PM.png

Description: When a user upvotes their own topic in a category on community.liveperson.com twice, a blank popup appears. This empty popup does not convey any information or feedback, leading to confusion and a suboptimal user experience.

Steps to Reproduce:

  1. Navigate to community.liveperson.com.
  2. Locate one of your own topics in any category.
  3. Click the upvote button on the topic.
  4. Click the upvote button again to upvote it a second time.
  5. Observe the appearance of a blank popup.

Expected Behavior: The user should receive a clear and informative notification or message when interacting with the upvote feature. The popup should contain relevant content and feedback.

Actual Behavior: A blank popup appears when upvoting your own topic twice, providing no information or feedback to the user.

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Comments

  • Ian Gulliford
    Ian Gulliford Staff Posts: 9

    @KarthickIndia try here and let me know if you can upvote? i cant, but also dont get any pop ups

    https://community.liveperson.com/discussion/54/testing/p1?new=1

  • Sue
    Sue Administrator Posts: 124

    Thank you we will inform the vendor

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