Missing 404 Page for Invalid URLs

Karthick
Karthick Staff Posts: 40
edited July 29 in Testing Feedback Loop (Internal)
Screenshot 2024-07-29 at 6.00.15 PM.png
Screenshot 2024-07-29 at 6.05.46 PM.png



Description: When an invalid URL is entered on community.liveperson.com (e.g., https://community.liveperson.com/discussion/), the site does not display a proper 404 error page. Instead, it only shows a generic message: "Discussion Not Found. The page you were looking for could not be found."

Steps to Reproduce:

  1. Enter an invalid URL such as https://community.liveperson.com/discussion/ into the browser's address bar.
  2. Observe the page displayed.

Expected Behavior: The site should display a well-designed 404 error page that includes:

  • A clear message indicating the page could not be found.
  • Navigation options or links to help users return to the main site or find relevant content. Currently just a stranded "Home" link is displayed
  • Footer links for additional navigation or contact options.

Actual Behavior: The site displays a generic message: "Discussion Not Found. The page you were looking for could not be found," without a proper 404 error page or footer links.

Recommended Solution: Implement a custom 404 error page with:

  • A clear message indicating that the page could not be found.
  • Navigation options or links to the main site and other relevant sections.
  • Footer links for additional navigation or support options.

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Comments

  • Sue
    Sue Administrator Posts: 124

    We will discuss this with the vendor.

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