Missing 404 Page for Invalid URLs
Karthick
Staff Posts: 40
Description: When an invalid URL is entered on community.liveperson.com
(e.g., https://community.liveperson.com/discussion/
), the site does not display a proper 404 error page. Instead, it only shows a generic message: "Discussion Not Found. The page you were looking for could not be found."
Steps to Reproduce:
- Enter an invalid URL such as
https://community.liveperson.com/discussion/
into the browser's address bar. - Observe the page displayed.
Expected Behavior: The site should display a well-designed 404 error page that includes:
- A clear message indicating the page could not be found.
- Navigation options or links to help users return to the main site or find relevant content. Currently just a stranded "Home" link is displayed
- Footer links for additional navigation or contact options.
Actual Behavior: The site displays a generic message: "Discussion Not Found. The page you were looking for could not be found," without a proper 404 error page or footer links.
Recommended Solution: Implement a custom 404 error page with:
- A clear message indicating that the page could not be found.
- Navigation options or links to the main site and other relevant sections.
- Footer links for additional navigation or support options.
1
Comments
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We will discuss this with the vendor.
0