Training Request

Ndodds
Ndodds Member Posts: 3
in All Discussions

I am seeking training for our bot, need to be shown how to edit options that were created for our company. as well as training around updating knowledge bases.

Also, how to pull monthly reports, and how to maximize the bot that we have for other use cases! :)

Comments

  • Community Team - Sue
    Community Team - Sue Administrator Posts: 22

    Hello Ndodds,

    We recommend you start with a quick search of the Communities knowledge base as your first step. Use the search field near the top of the page. For example, the keyword, Bot, resulted in this handy article, Bot Building Basics - Build your first Bot! Successive articles are linked to this introductory article.

    We also suggest exploring the "Getting Started" area of the Community. There is a section on 'Conversational Design' within the Operations & Design section you might find useful.

    To begin your journey on reporting, search for the keyword 'reporting.' An Analytics Builder article was returned. This should get you heading in the right direction.

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