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Registration & Log in
Congratulations, you are now a registered member of the LivePerson community. Membership allows you to participate more fully with the ability to read & write, start new discussion threads as well as upvote other members comments. What was your experience with registering and the first time you logged in? Was it intuitive…
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Page Link Options for Stages
I was following the journey to here and at the bottom of the page i clicked on this link which is classes as Stage 2 Capabilities / Assist. I think anywhere thats part of a "Stage" journeys should link out to the other Stages. theres no obvious way to find Stage 1 or 3/4 from here
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getting started>conversation design best practices (formatting)
There are lots of bullet points in different style. It's confusing and hard to follow. I'd recommend something like below: Design natural, intuitive conversations Understand and implement the rules of Turn-taking, Reciprocity, and the Cooperative Principle. Note: Most conversational use cases require that your bot assumes…
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Getting started > Ops & Design consid > Crafting your Bot Persona
I have a document I've been working on for bot persona that might be useful to add in somewhere within the content of this page. Why Creating a Persona is Crucial for Brand Success In the era of digital transformation, chatbots have become essential tools for customer engagement. For a chatbot to truly represent your brand…
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Language Updates - Community Home Page
The "Introduction to Conversational Growth Paths" Video being at the top feels a little out of place when there is a Conversation Growth Paths button underneath. -This page is intended to be the landing page for all new customers, would it be better to have a promo video or something to showcase how many members,…
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Enhancement Request: Change Save Button to Post Button for New Posts
Description: The button for publishing a new post is currently labeled as "Save." To improve clarity and user experience, it would be better to label this button as "Post" to clearly indicate its function. Steps to Reproduce: Navigate to community.liveperson.com. Start creating a new post. Observe the button labeled as…
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Ability to Create New Posts Without a Description
Description: Users are able to create new idea posts without providing a description. This lack of input validation allows for incomplete posts, which can affect the quality of content on the platform. Steps to Reproduce: Navigate to community.liveperson.com. Start creating a new Idea. Leave the description field empty.…
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Enhancement Request: Image Click in Posts Opens in New Tab Instead of Image Popup
Description: Currently, when an image in a post on community.liveperson.com is clicked, it opens in a new browser tab. For a better user experience, it would be preferable to open the image in a popup within the same window, featuring a close button. Steps to Reproduce: Navigate to community.liveperson.com. Open any post…
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Getting started > basic setup > Adding Predefined Content Library and System Messages
The screenshot showing where we see the predefined content is different from what I see on my LP test account. I'm not sure which one is the correct one. This is the Community version:
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Broken URL and incorrect image for the section
The image used is an old one and C2M is no longer hosted there
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Open images on the same tab / webpage instead of opening in a new tab
When we click on images it's opening on next tab on Chrome, instead can the images be opened in same web page / tab like it is done on Developers / Knowledge Center. https://community.liveperson.com/kb/articles/30-creating-users
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Data masking and Encryption
The content appears to be incomplete. Here we have told about Rest masking but nothing about Real time. We have a heading for "data Encryption at REST" but nothing about "Real Time".
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Routing
If we go to Routing Section, the "Routing" heading and under that "What is Dynamic Routing" both have exactly same content. It is just a repetition. I guess this needs to be corrected.
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Creating and Publishing Engagements
We have shown how to create and publish the engagement. But currently the name will be shown as default one that is "Engagement 1". I guess we should also tell them how to change the name. We can do that by simply clicking the "Engagement 1" and there it will give the option to rename it. Thanks
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Turn off sharing comments to social media
Can the buttons for sharing comments to Facebook/X be turned off? I would think some of this content is for customers only so I'm not sure we would want to have those share buttons available by default on every idea or discussion post.
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Lack of Distinct Downvote Icon Below Each Post
Description: Below each post, there is an upvote icon. However, the same icon is used for downvoting as well, and there is no separate icon for downvoting. This can lead to confusion among users about how to downvote a post. Steps to Reproduce: Navigate to community.liveperson.com. Scroll to the bottom of any post. Observe…
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Getting started>Conversation design>Best Practices>Formatting
I think the formatting might make following the content harder. What about something like below? The page here doesn't allow me to align things properly but the ide is there. I also added a screenshot of the current formatting. Design natural, intuitive conversations Understand and implement the rules of Turn-taking,…
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Customer Advocacy Program page
Looks like page is in progress but not clear what this page is for or what will happen here. https://community.liveperson.com/categories/customer-advocacy-program?utm_source=community-search&utm_medium=organic-search&utm_term=advocacy
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Complement: Introduction to Conversational Growth Paths Video
Very warm, engaging video at top of Introduction to Conversational Growth Paths. Makes me want to engage with the content.
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Labels for idea/comment filters
It's confusing that to view the comments in the discussion in order of upvotes, you have to sort by “top”. I wasn't sure the difference between "top" and "trending" in the filter list. Would it make more sense to have a label like “most popular” for sorting based on upvotes, and remove “trending” altogether?
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Profile -- Connections
Would LinkedIn be a better app to allow for connections? This is a business site and LinkedIn seems more applicable.