-
Welcome to the Community Site
This is the first of 5 UAT-specific tests we’d like you to explore and execute on the Community site. Additional announcements may be posted daily. You should test the site beyond this initial request so, please continue to record your other experiences and exploration in the discussion section provided. Please record your…
-
Very tech centric
I feel like the articles that are easier to find are very tech heavy. It'd be nice to see more things from an operator's lens. I have worked with my tech guy for years, and there's still a disconnect at times (or fights over terminology). Bridging the gap would be helpful to get teams on the same page.
-
Add companies to profile
As a community it would be cool to easily see what companies are represented. There's a lot of cool things happening out in the wild, being able to collaborate - or just to give kudos to someone would increase the feeling of community.
-
Navigation
When viewing other tabs within the community such as 'News' it opened to liveperson.com but did not have an easy way to hyperlink back to the community.
-
Improve the reading and navigating experience in your articles
In the articles section, it would provide a better experience if clicking on the images made them larger on the same page instead of opening in a new tab, as switching between tabs can easily distract the user's attention by having to navigate between two tabs. The same thing happens with the components of each stage of…
-
The profile picture selection could be smaller
It’s good that we have the images at a proper size to select a profile picture; however, I believe each image could take up less space to offer a row of 4 and pin the 'select from computer' and 'save' options at the bottom, since it’s not very intuitive that you have to scroll all the way down to see these two options. It…
-
Login- Linked to other Sites
When I tried to access the Partner site from the community it prompted another login requirement, would it be a possibility to have one login for all linked sites, or allow them to be the same login access?
-
Improvements on Search Page
When we navigate from Home Page —> Search for an article/information —> Filter Result We do not have any options under Author to Select. Can add options or make it as a text field Future dates are enabled and can be selected under ‘Date Created’ and ‘Date Updated’. Can disable future dates After selecting the date from…
-
Pagination Issues on Testing Feedback Loop
When we click on Next Page, it goes on to the next pages even if there are no pages 2. When we click on next page, the top of the page is loaded. We will need to scroll down to see the Testing Feedback loop details. Can we correct this to show the exact location of the page? 3. It shows there are 21 discussions, but when…
-
Suggestions/Improvements on ‘Technical Guides & Information page
On the Design Templates page, there is no sample lucid template attached. Link - https://community.liveperson.com/kb/articles/549-designs-templates 2. When we click on 'View All' on "Additional Resources Page", the page displayed is not user friendly. It can be made with more clear structure and navigations. Link -…
-
Community Home Page - Allow User to CONFIGURE their own View
Provide the ability for the user to CONFIGURE their Community landing page. It would be great to be able to build a custom view on the home page with My Discussions, Pinned items (FAQ articles, etc.), etc. It would be great if I could see my PIN/Bookmark discussion board conversations on my dashboard, so I can quickly…
-
Discussion Leaderboard - Breakdown of Metrics
@Sue - If we are going to have a leaderboard in the Discussion forum, is there a section under the user's profile where they are able to see a breakdown of their points that rollup into their total? I see my discussions, but I cannot seem to find where it might breakdown my point totals, etc.
-
Some community areas are inaccessible or blocked due to a permission setting
Training & Certification tab appears inaccessible at the moment requiring a separate login to access Is this a future feature in development? I would love to be able to access LP training courses and certification options in the future for my and my team members roles Conversational Growth Paths tabs under Welcome to Live…
-
Discussion Forum - SORT Enhancements
The sort worked well, but it might be nice to have the following SORT enhancements: SORT by MOST UPVOTES If I am looking in the discussion threads to view potential product enhancements and see what other customers are requesting, I would like to see what ticket(s) have the most UPVOTES so I can add my UPVOTE and know that…
-
Conversational Growth Paths - Feedback regarding the content
I find the Conversational Growth Path content relatively easy to follow and very insightful. It seems to provide great step-by-step instructions. However, I find it confusing that under each of the steps there is a section with the 4 buckets: Channels, Capabilities, Operations Consideration & Design Considerations. I find…
-
Creative Idea Swap for Solving Business Pain Points section
I’d like to suggest adding a new section to the message board focused on creative idea swapping for solving common business pain points through LivePerson. The idea is to create a dedicated space where members can share unconventional approaches to challenges they face and collaborate on innovative solutions. The section…
-
Getting Starter - Basic Setup
I have just gone through this section and I thought these pages were really clear and informative. An additional extra that I think would be useful would be if there were video demo’s available as well as the images to guide through completing these actions.
-
Broken links
When in getting started → Operations & Design Considerations (Administrators) Any time I click one of the related articles, I get an Error
-
New user ease of use search - easy identifiers
When searching for things such as KPI metrics or other tools with less technical/ direct names such as "analytic studio" or "report center" it is hard to identify what articles will give a NEW user what they are looking for without a baseline level of knowledge. Would it be possible to expand the key word results as well…
-
Favoriting Articles
Overall it's kind of difficult to search for things, but when you do find the article you need, there's no way to save it. A favorite, or save to profile, or something would be helpful
-
Add ability to attach short view to discussion
I have a video of a bug that happens when the screen is not full size- but I can't attach it as it's not an allowed file
