The Conversational Cloud utilizes a comprehensive set of metrics to deliver insightful and detailed reporting. These metrics are accessible through the Analytics Builder, offering ready-made dashboards that reflect historical data from LivePerson Conversational Cloud account activity. These dashboards enable brands to monitor and optimize contact center operations, boost conversions through campaigns, and make data-driven decisions.
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The Analytics Builder reporting metrics, along with their definitions and locations within different dashboards, can be referenced below:
Scroll ⬆️ up or ⬇️ down within the table to view all the metrics: