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Logging into Account
LivePerson provides a robust platform for messaging and AI-powered conversations through the Conversation Cloud. Once your account is created, your credentials are sent to you. With these credentials, you can log into the Conversational Cloud and start exploring the powerful features and capabilities that LivePerson…
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Creating Users
User creation allows for the establishment of distinct user profiles, each equipped with specific roles and skills. As an administrator, you can add up to 18,000 users to your account and manage them. Users in LivePerson have different permission sets, according to their roles. To create a user: 1. Log in to your…
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Creating Skills
To effectively assist visitors with inquiries related to business goals, agents are trained to develop expertise in specific areas. These areas of expertise are known as skills. To create a skill: 1. Log in to your Conversational Cloud account. The homepage appears. 2. On the hamburger menu click the Manage tab and click…
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Creating Profiles
The permissions feature in LivePerson offers brands the opportunity to customize all four roles, providing flexibility for complex organizations to align user roles with their unique business practices. The four roles are: Agent Agent manager Campaign manager Admin Brands can create customized profiles with permission sets…
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Creating Agent Groups
Agent groups help in managing and organizing the users in an organization. To ensure the optimal division of workload between agents sharing the same skill, conversation volumes can be spread between agent groups. 1. Log in to your Conversational Cloud account. The homepage appears. 2. On the hamburger menu click the…
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Adding Predefined Content Library and System Messages
Predefined content library contains ready-made, commonly used content and responses that an agent can use for conversations. To view the predefined content library: 1. Log in to your Conversational Cloud account. The homepage appears. 2. On the hamburger menu click the Engage tab and click Campaign Builder. The Campaign…