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Conversation Design Best Practices
As a subset within User Experience, Conversation Design considers not only how your customers will interact with your messaging or voice bot, but also what happens behind the scenes to make their experience frictionless, conversational, and intuitive. As you begin on your conversation design journey, keep these best…
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Crafting your Bot Persona
Why Crafting a Persona is Crucial for Your Bot Design In the era of digital transformation, bots have become essential tools for customer engagement. For a bot to truly represent your brand and provide a seamless customer experience, it needs a well-defined persona. What is a Persona and Why Does it Matter? A persona is a…
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Conversational Writing Best Practices
Conversational Writing Best Practices Writing for conversational use cases will take on a slightly different "flavor" than writing for other channels like your website. Here are some conversational writing best practices to keep in mind: Ready to move on to some of the advanced settings your web developers should be…