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An application is a solution that is built on top of the LivePerson platform and is developed using LivePerson’s Open Platform architecture - Read more on Getting Started with Applications
This section contains two programs
- An objective-C model that wraps the Chat API Rest calls, and implements that chat session's life time
- An objective-C application that enables chat over an iPhone/iPod
The model can be used in different iPhone applications for utilizing the chat.
The application can be used as a demo or a proof of concept
- Bug fixes
- Support chat availability with parameters
- "model.zip" - The source code of the model
- "iPhoneChatApp.zip" - The source code of the chat application. It also contains the model's source code.
To write your own chat application, download the model and add the source files to your project.
For a working application example, download the iPhone app.
Before you run the application, you should replace the default app key that comes with the demo with your own key
a. Ask for a key with Chat Rest privilage
b. Edit chatApp4Model.m and replace the appKey value with your own app key. The line to be chanmged is
| model = [[chatApp4Model alloc] initialize];|
model.skill = <ChatSkill>;
model.siteid = <site id>;
model.uri = @"https://api.liveperson.net";
2. checking agent availability
|[model isAvailableForChat:@"Agent"]; - To check availability of a specific agent named "Agent"|
|[model isAvailableForChat:@"skill" maxWaitTime:0 queue:"serviceQueue"]; - To check availability of a specific skill named "skill" with maxWaitTime of 0 and serviceQueue named "serviceQueue". if skill or queue are not required, set them to nil. if no maxWaitTime is needed, set it to -1|
3. Starting a Chat
4. Stopping a Chat
5. Toggle the Chat State
6. Send a Line
7. Receive Chat Information
model.info.agentTyping - Returns a boolean indicating the agent typing status
[model getLines] - Returns a NSMutableArray* object that contains all the chat lines gathered by the model so far. It is the responsibility of the application developer not to display the same line twice
model.chatState - The chat state. It can be one of the following: