The most recent content from our members.
LivePerson Sync is a synchronization layer designed to connect agent workspaces with CRM platforms in real time, transforming them into a single, unified engine. By moving from rigid messaging integrations to platform unification, it addresses the challenges of disconnected systems that create operational drag and…
Hi everyone, I am absolutely thrilled to introduce myself as your new Community Manager here at LivePerson! My name is Stacy, and while I am new to the LivePerson team, I’ve been passionately building and managing online communities for over 15 years. First, a massive thank you to our long-standing members. You’ve been the…
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?
Problem I am facing here is when User A chats and logs out, then User B starts a chat in the same browser, some of User A's information may persist in cache — leading to: Incorrect personal info being shown for Users. What I am thinking here is If I can send the users information through JWT as JWT will be generated unique…
I know in the current dashboard we can see bubbles of different topics that are coming in and under each bubble shows classified and unclassified intents. With that I want to be able to pull a monthly report to show two different things: 1. What the major topics are that are coming in 2. how many classified and…
We can see that LE auto translates automatic messages based on the customers device settings. Is there anywhere that tracks the volume of these translations and most used languages?
… what would you like to have/see, remove or improve❓️ Question is to ALL Community members, members from our Brands, and LP Community Members❗️
We have a brand using Intradiem and wanting to understand how the "wait times to agent assignment" is setup on Intradiem? This will determine staffing of agents appropriately to the Queues to specific skills needing assistance, Thanks
There is a template available for Copilot Rewrite which my team is currently using. It would be great to have a template available for Copilot Conversation Assist that is set up in a similar way to the Rewrite dashboard.
