Personetics Digital Banker integration with LivePerson enables financial institutions to empower their live-chat agents with the capabilities of a self-service technology that anticipates customer needs and provides them with a relevant solution.

Highlights

Whenever a LivePerson chat session begins, Personetics Digital Banker is engaged to determine the root cause by using customer based analytics.

Personetics then formulates a personalized answer or initiated a resolution process. As an integral part of LivePerson Agent desktop, it seamlessly transitions the conversation to the appropriate agent at the right time, while providing the agent with analysis and advice on the recommended next step, ensuring a satisfactory resolution.

Personetics Digital Banker comes loaded with a library of known banking customer service topics and their possible root causes. It is equipped with many pre-built components, a ontology of industry entities and their relationships, and a workbench where firms can easily configure new processes.

• Predictive analytics
• Proactive service
• Problem solving
• Seamless handover

Personetics Digital Banker for LivePerson will enhance the efficiency of customer-service chat agents, enabling financial institutions to expand service coverage, dedicating staff to higher touch points.

For more information or a live demonstration, contact liveperson@personetics.com.

Specifications

Languages Supported: English, Japanese, as requested.
System Requirements: Can be delivered as SaaS or installed on-premises. 
Authentication: Existing authentication used.
Client Components: No additional components.

App Architecture Overview

The App uses the Chat API to communicate with LivePerson servers.

Company

Personetics mission is to help financial institutions respond to a major shift in consumer behavior – the channels that they use, and the user experience they expect. It provides a next-generation customer interactions technology that empowers the consumer and increases user satisfaction, while significantly reducing cost.

Founded by a team of seasoned financial services technology entrepreneurs with deep experience in machine learning and analytics — augmented by experienced domain experts from within the financial services industry. The Personetics leadership team prides itself on a track record of successful enterprise software solutions for the financial services industry.

Personetics is funded by Carmel Ventures and Sequoia Capital.

Contact

Personetics Technologies
www.personetics.com
Phone: (914)-705-4507
Headquarters: Atlanta, GA

Resources

Demo