For LivePerson customers and partners, enabling access for mobile users is now easier than ever with more options for you to engage the mobile audience. With LivePerson APIs, all types of customers and partners can enable live chat and voice to mobile websites or build installable mobile applications with rich and specialized custom features unique to Mobile devices.
For LivePerson customers and partners, enabling access for mobile users is now easier than ever with more options for you to engage the mobile audience. With LivePerson APIs, all types of customers and partners can enable live chat and voice to mobile websites or build installable mobile applications with rich and specialized custom features unique to Mobile devices.
Go where your customers are. Customers today are anywhere and everywhere with their mobile devices and their requests for services. Take chats from customers on the go, respond to their questions using Chat, SMS and voice in real time.
Increase traffic and customer satisfaction. You can generate more traffic and respond to requests more quickly for your mobile device users. Once a user starts communicating with smart phone or tablet, you may find they prefer that method and will use it often.
Increase customer engagement. Further enhance the customer engagement experience with added mobile features like video and photo capture, location based services, integration into other applications on the device or tablet.
Promote your products. You can quickly and dynamically to promote products, answer questions and keep your customers informed.
Tailor your responses. Your agents can see which customers are coming from mobile devices, so you can tailor your response, make the right recommendations, and make offers that relevant to the mobile user.
How To Go Mobile With LivePerson
As a registered LivePerson developer, you can build mobile applications using the same APIs as the desktop. Using the LivePerson APIs, your in-house developers can build a variety of mobile solutions. You can also work with a variety of third-party application developers who are well versed in the LivePerson APIs to help deliver mobile customer success.
There are lots of options when it comes ot creating mobile solutions. Here are some that you can consider if you don’t yet have a mobile solution.
Include Chat in Your Business Mobile (m.) Website
Start with a simple m. (m. for mobile) page, and include customized chat for your mobile customers with our APIs for any major device OS.
Mobile devices do not always render chat windows the same due to the limited real estate. An optimized window can help the overall chat experience and also carry forth your brand specific requirements and interaction.
Add Chat to Your Business Mobile Applications
Build a custom app for even more features -- using our LivePerson Platform APIs you can integrate Mobile Chat into any mobile apps for iOS, Android, BlackBerry and Windows Mobile today.
If your mobile content is revenue generating, consider how much more revenue you can realize with the additional effort to build a custom application.
The LivePerson APIs that enable custom development on the desktop are available as the same solution enabled for mobile.
Sample code and demo apps can show you how to get started building our own solution.
The LivePerson APIs are also designed to work well with applications with embedded mobile web pages.
Integrate with Social Media and Mobile Technologies
You can integrate with social media like FaceBook and Twitter to talk with customers directly and in groups.
Integrate with calendaring or other mobile applications
The next big app, still to be determined -- you’ll be ready and already there
Partners Can Help You Implement Your Solutions
What are your mobile objectives? LivePerson Partners can help you provide many added features for your solutions such as photo capture, location-based services, bar coding, scanning, video, kiosk and much more.
The LivePerson Agent application lets your agents talk to customers while on the go from their iPhone or iPad. Available free at iTunes. Search: “LivePerson” and download the application, then sign in with your LivePerson agent ID to be a remote mobile agent.
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