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3 Posts tagged with the innovation tag
1

As part of LivePerson Mobile Innovation Day event, Asaf Lavi, Product Manager for APIs at LivePerson discusses the different APIs LivePerson offers showcasing API possibilities and usecases in the mobile space.

You can find all the needed information on Mobile development over out APIs in our Mobile section

 

 

Even more on Mobile - Check out our cool new mobile video

 

4,401 Views 1 Comments Permalink Categories: Events & Announcements Tags: event, mobile, innovation
2

http://solutions.liveperson.com/events/2011_Mobile_Innovation_Day/Banner.jpg

 

 

LivePerson hosted its first-ever Mobile Innovation Day on September 21 in the LivePerson New York headquarters,  bringing together top - brand customers, partners and leading mobile technologists to share best practices on next-generation mobile engagement solutions.


We had an exciting line-up of speakers starting with Aparna Kelkar from Cisco, who manages online chat for Cisco worldwide. Aparna shared Cisco's story of creating a pilot project for mobile chat that so far has resulted in dramatic increase in chats per customer visit.

 

Samara Hodgsonfrom Estee Lauder presented a cutting-edge vision for how their brand is starting to engage consumers through innovative mobile applications that include LivePerson chat. Imagine: while at the makeup counter, a consumer takes a picture of her skin tone with her mobile device, and the Estee artist uses an app to take the image and translate it to the perfect makeup shade. As their brand really emphasizes "high-touch"-- treating each customer with personalized attention - ELC is using LivePerson chat to enhance the engagement and bring more solutions to their customers on mobile devices.

 

Frank Eliason, Senior Vice-President for Social Media of Citibank NA gave a compelling presentation on how he and his team have really pioneered the usage of social media, including sites like Twitter and Facebook,  as a powerful corporate customer service tools. Citi has implemented click-to-chat with a customer service agent via Twitter that allow a customer to authenticate and work with a single Citi representative, without leaving the LivePerson chat window.

 

LivePerson partners hosted demo stations to showcase some of their latest LivePerson integrated mobile solutions. Among those in attendance were Trilibis, Netbiscuits, HTC, Impact Mobile, and UsableNet.

 

Members from LivePerson’s Professional Services team were also on hand to discuss how customers can create customized mobile-specific apps or websites to optimize their consumer engagement strategy.

 

Event Overview

“Smartphone use is experiencing inordinate growth, and consumers now more than ever are shopping and seeking support via their mobile device,” said LivePerson’s VP of Mobile, Ethan Alexander. “By leveraging LivePerson’s  APIs and sophisticated mobile partner solutions, online businesses can now engage more of their customers and deliver exceptional service through any mobile device, giving consumers the ability to connect with agents when they want to, from wherever they need to.”

If you have an exciting idea for a mobile app that uses the LivePerson's Platform APIs, we invite you to join our Developer Community. You could have the opportunity to market your solution to LivePerson's global base of over 8,500 customers.

 

Opening Keynote - Rob LoCascio, Founder and CEO, LivePerson
Rob explains why Mobile is the no.1 requested product for many key customer segments, and with the LivePerson APIs, you can participate in a community built around mobile to provide meaningful connections for customers and partners who provide mobile solutions.

 

Mark Trang, VP of Platform and Ecosystem, LivePerson
Mark explains why LivePerson is the right solution provider to choose as your customers move to mobile devices and other content locations like kiosks or billboards.

 

Frank Eliason, SVP of Social Media, Citibank

Frank explains, "Customers want to maintain a conversation with one customer service representative, from Facebook and Twitter to chat. With LivePerson, Citi allows a customer to authenticate in a secure environment and keep speaking with the same agent"

 

More videos will be added in the next few days

2,860 Views 2 Comments Permalink Categories: Events & Announcements Tags: event, mobile, innovation, nyc
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At LivePerson’s recent e-Commerce Developers’ Day, I described VeriShow’s offering as "chat on steroids". While our platform is more nuanced than that, my off-the-cuff characterization is accurate. VeriShow is a live support and collaboration software-as-a-service platform that gives users a host of tools to improve e-sales and e-service assistance to website visitors.

 

Our integration with LivePerson takes the core muscle – a LivePerson chat session – and strengthens it with fully synchronized multimedia customer support applications. The result is a more powerful offering for our joint customers, allowing  them to target live chat conversations to focus on high priority visitors and offer those visitors multimedia capabilities to close the sale or support issue.

 

LivePerson Chat is a powerful, widely used and familiar tool for consumers, who rely on it to get the real-time support they need to make online shopping decisions. That familiarity is essential to VeriShow, as we’re looking to build on what people know and trust in order to create a better website experience.

 

When a consumer requests a LivePerson chat with a joint customer, that user can enhance the session with numerous applications to close the deal. As we describe in the video below (taken at the e-Commerce Developer Day), users might expand chat to include product pictures or videos, jointly enable purchase orders, add e-signature capabilities and PayPal forms and more, so customer service reps can begin with a conversation and end with a sale.

 

Our apps-based approach helps website owners sell more, and we’re pleased to work with LivePerson to get this solution into the hands of more e-business owners:

 

 

VeriShow and LivePerson have identified a mutual interest and the products complement each other well.  We enjoyed the eCommerce Developer Day and appreciate having the opportunity to participate.

 

As it has been throughout our integration process, the LivePerson team was very helpful and cooperative and it showed in the results, which were fast growing interest by both potential customers and the media.

 

In conclusion, the event was a very well organized event. Good job to all our friends and LivePerson who were behind that including Mark, Gretchen, Jim to mention a few and thank you for the invite.

 

 

 

Yuval Moed, CEO, Verishow
1,906 Views 0 Comments Permalink Categories: Application Plug-ins, Events & Announcements Tags: chat, api, plug-in, application, innovation, video, ecommerce, verishow, multimedia, hbrlabs, partner


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