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6 Posts tagged with the event tag
LivePerson hosted its first-ever Mobile Innovation Day on September 21 in the LivePerson New York headquarters, bringing together top - brand customers, partners and leading mobile technologists to share best practices on next-generation mobile engagement solutions.
We had an exciting line-up of speakers starting with Aparna Kelkar from Cisco, who manages online chat for Cisco worldwide. Aparna shared Cisco's story of creating a pilot project for mobile chat that so far has resulted in dramatic increase in chats per customer visit.
“Smartphone use is experiencing inordinate growth, and consumers now more than ever are shopping and seeking support via their mobile device,” said LivePerson’s VP of Mobile, Ethan Alexander. “By leveraging LivePerson’s APIs and sophisticated mobile partner solutions, online businesses can now engage more of their customers and deliver exceptional service through any mobile device, giving consumers the ability to connect with agents when they want to, from wherever they need to.”
If you have an exciting idea for a mobile app that uses the LivePerson's Platform APIs, we invite you to join our Developer Community. You could have the opportunity to market your solution to LivePerson's global base of over 8,500 customers.
Frank Eliason, SVP of Social Media, Citibank
Frank explains, "Customers want to maintain a conversation with one customer service representative, from Facebook and Twitter to chat. With LivePerson, Citi allows a customer to authenticate in a secure environment and keep speaking with the same agent"
More videos will be added in the next few days
LivePerson Event: Real Time Analytics Approaches at the BIG data era
Posted by Haggai Shachar Aug 2, 2011Last week, LivePerson hosted an event about Real Time Analytics and Big data.
Our main speaker at the event was Lars Goerge - a solution architect @ Cloudera and a true guru.
Pizzas, Beers, 160 big data junkies and the Israeli summer made this event the hottest place to learn and to meet big data entrepreneurs, developers, CTOs, strategy analysts and more.
For those who have missed, or want to refresh on Lars's presnetation - we've uploaded the full presentation
Presentation slides: Realtime Analytics with Hadoop and HBase
Following Lars, Haggai Shachar - Director, Data Services presented on Real Time Analytics and Big Data - the blog post below summarizes his speech at the event.
Big data is here and it’s big. Real Time just makes it faster.
Many companies and technology providers are outlooking at the new possibilities that this tremendously growing industry is enabling. The new world requires agility, fast response to changes and ability to take educated yet automated decisions.
The world wants Real Time!
Over the past 6 years, I’ve been deep diving into the analytics and big data world, including - web analytics, advertising, business intelligence and machine learning algorithms. During this period I’ve been witnessing to different perspectives about real time. I’ve learned that when people talk about big data and real time, they usually refer to high freshness of data or ad hoc queries (or both).
High freshness
High freshness of data refers to the efforts of lowering the latency between the time the event occur till it’s available for reporting.
On the one hand, Facebook is publishing its architecture for the (super cool) real time insights product they launched few month ago. On the other hand Yahoo’s tech leader is complaining about the difficulties to develop what they call the “next-click” – effecting the experience of the visitor on the page right after the current click.
Seems like that even the big guys are struggling with the technology. Nati’s post nicely explains the difficulties and proposes an alternative approach.
My concern is different - at the end of the road, Facebook implementation is based on counters in HBase, aggregated metrics per (like) URL. This fairly simple approach is easy to implement but holds many compromise on the product itself – it’s fixed, it’s not drill-downable and it takes time to process.
What if you could have a real-time analytics solution running on top of raw data ?
Aggregations are for wussies!
Ad hoc queries
The world of data warehousing has gone through last year the most drastic changes over the past 30 years. While traditional databases (Oracle, Microsoft, MySQL) were all about scaling up a single server, the new technologies (Greenplum, Netezza,Asterdata, Vertica and others) are all about what I call - Linearness.
Are you linear ?
I believe that big data companies should drive themselves to be linear – linear in cost of the hardware, linear in performance of the queries and linear in accuracy of the response. Yes, accuracy. who cares if last month visits were 5483238 or 5483361 – sampling is in many cases the key for success.
Using this concept – Facebook could have developed it’s insights feature and allow cool drill downs and flexibility.
To achieve linearness a data warehouse must apply these 3 rules:
1. Shared Nothing - each node is independent and self-sufficient.
2. Massive Parallel processing (MPP) - many CPUs working in parallel to execute a single program.
3. Columnar orientation - stores content by column rather than by row.
These rules brings awsome opportunities in the big data world. Choose where you want to be - accurate or high performance, how much are you planning to spend on it ? it's all under you control.
Conclusion
Real time analytics is hot – advertising, personalization, stock trading, shift management and many other scenarios. Don’t wait for an invitation – hop in asap or step back.
Think Linearness!
On May 4th, hundreds of developers and technologists attended eCommerce Developer Day at the Plug and Play Center, hosted by LivePerson. The event, which was held in a top tech incubator facility in Silicon Valley, featured presentations, tech talks and demos from successful technologists and thought leaders in the industry to allow developers to explore opportunities for building the next generation of eCommerce applications with leading platform companies.
Rob LoCascio, CEO of LivePerson, opened the event by sharing some secrets to his personal startup success. He said, “An important strategy for developers and entrepreneurs is to work with top platform providers and tap into their technologies and valuable customer relationships. This is one of the best ways to monetize their code and expose their innovative applications to thousands of customers around the world.”
Next on stage were Rasesh Shah of Paypal, and Phil Robinson of Magento, who discussed the importance of a developer ecosystem to growing and strengthening their platform business. Jon Jessup of CloudConversion and members of RapLeaf and Verishow showcased their impressive applications built through LivePerson’s platform APIs.
Following the main stage presentations, several LivePerson Partners held demos, showcasing apps integrating and extending intelligent engagement solutions. Among the Partners present were: Verishow, Paypal, RapLeaf, Trilibis, Zizio, Demandbase, Cloud Conversion/Magento, noHold.
The day closed with a festive pre-Cinco de Mayo celebration on the patio where attendees networked with fellow technologists and entrepreneurs and waited eagerly for the iPad lottery.
Here is a small taste of the event...more to come - stay tuned!
Picture mashup:
Video sneak peek:
Join LivePerson and top industry visionaries to explore a topic that is considered the "Holy Grail" for entrepreneurs and start-ups in Israel:
"How an Israeli-based SaaS company can maintain development
efforts in Israel and succeed in the US market
Read All about it here:
Looking forward seeing you all!
