The Winter Release 2012 further extends and improves the Platform APIs that allow developers to build custom chat and monitoring applications. This update includes the following additional functionality:

• JavaScript Chat API Enhancements:
  • Account-to-Account Transfer:  Added support for Account-to-Account Transfer. This feature enables an agent to seamlessly transfer interactions between separate LivePerson accounts. For more information refer to Account-to-Account Transfer.
  • Server Domain Specification:  A developer no longer has to specify the server domain. It is sufficient to provide the LivePerson account number and the server domain will be obtained automatically.
  • Custom Variables:  Set custom variables as part of the chat request so that these variables can be used in Operator alerts. For more information, refer to the requestchat method.
    
    
• Plug-In Approval Status:  An improved approval process where, LivePerson will send email notifications to developers when plug-ins are waiting for approval and when the plug-in is approved.
  
  
• Available Agents:  Added a new resource to the Agent API (REST) called Available Agents. This resource returns all agents which are not disabled in the system for the account provided in the request. The agents returned include both online and offline agents, but not agents that were disabled (for any reason). For more information refer to Agent Availability.
  
  
• Remove Provisioning Limitations from Plug-Ins:  Rule-based plug-in application can now install any condition and action regardless of the account type (i.e., Small Business or Midsize Business). Rule-based applications can now be made available to all LivePerson customers.
  
  
• Add a Real Time Session ID to all APIs and Macros:  Add a macro that exposes the session identifier so that both the agent’s side (through Operator alerts) and client’s side can refer to the same session.
  
  
• Agent Survey in Agent API (REST): Allow developers to support an Agent survey when using the Agent API (REST). The Agent survey provides information about the success and importance of the chat session. For more information, refer to the Agent Survey.
  
  
• Moving Visits between Servers: The LivePerson service may move a visit between different servers during the visit’s life time. This is done in order to share the load between various servers. For more information, refer to Visit API (REST) Reference.