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October 2011
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VeriShow and LivePerson have been working together to create great customer experiences and turn up the volume on high-quality online service and sales. At the LivePerson Aspire event, we’ll be talking about how our two companies will build on the synergies between us to take multimedia online sales and support to the next level.

 

We’re happy to introduce two new features to VeriShow for LivePerson.

 

The first is video communication capability, which knocks down the barriers between a sales or service agent and a VIP customer. With the ability to escalate a session to one-way broadcasting or if desired, a two-way video or audio conversation, our joint customers can now share, annotate and communicate via an audio / video session. Here’s why that matters:

 

The second feature we’re introducing this week will deliver co-browsing capabilities, so that our users can guide their prospects and customers through product catalogues, user guides and other complex material vital to the sales and service processes.

 

 

We’re adding these features, which are also based on Liveperson’s public API, to the already valuable real-time content sharing VeriShow for LivePerson users have at their fingertips. Want to learn more about these new features? Stop by and see us at Aspire 2011.

 

Best,

 

Yuval Moed, CEO, VeriShow

4,356 Views 0 Comments Permalink Categories: Chat API (JavaScript), Application Plug-ins, Events & Announcements Tags: verishow, content_sharing, video_communication, audio_communication, co-browsing
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http://solutions.liveperson.com/events/2011_Mobile_Innovation_Day/Banner.jpg

 

 

LivePerson hosted its first-ever Mobile Innovation Day on September 21 in the LivePerson New York headquarters,  bringing together top - brand customers, partners and leading mobile technologists to share best practices on next-generation mobile engagement solutions.


We had an exciting line-up of speakers starting with Aparna Kelkar from Cisco, who manages online chat for Cisco worldwide. Aparna shared Cisco's story of creating a pilot project for mobile chat that so far has resulted in dramatic increase in chats per customer visit.

 

Samara Hodgsonfrom Estee Lauder presented a cutting-edge vision for how their brand is starting to engage consumers through innovative mobile applications that include LivePerson chat. Imagine: while at the makeup counter, a consumer takes a picture of her skin tone with her mobile device, and the Estee artist uses an app to take the image and translate it to the perfect makeup shade. As their brand really emphasizes "high-touch"-- treating each customer with personalized attention - ELC is using LivePerson chat to enhance the engagement and bring more solutions to their customers on mobile devices.

 

Frank Eliason, Senior Vice-President for Social Media of Citibank NA gave a compelling presentation on how he and his team have really pioneered the usage of social media, including sites like Twitter and Facebook,  as a powerful corporate customer service tools. Citi has implemented click-to-chat with a customer service agent via Twitter that allow a customer to authenticate and work with a single Citi representative, without leaving the LivePerson chat window.

 

LivePerson partners hosted demo stations to showcase some of their latest LivePerson integrated mobile solutions. Among those in attendance were Trilibis, Netbiscuits, HTC, Impact Mobile, and UsableNet.

 

Members from LivePerson’s Professional Services team were also on hand to discuss how customers can create customized mobile-specific apps or websites to optimize their consumer engagement strategy.

 

Event Overview

“Smartphone use is experiencing inordinate growth, and consumers now more than ever are shopping and seeking support via their mobile device,” said LivePerson’s VP of Mobile, Ethan Alexander. “By leveraging LivePerson’s  APIs and sophisticated mobile partner solutions, online businesses can now engage more of their customers and deliver exceptional service through any mobile device, giving consumers the ability to connect with agents when they want to, from wherever they need to.”

If you have an exciting idea for a mobile app that uses the LivePerson's Platform APIs, we invite you to join our Developer Community. You could have the opportunity to market your solution to LivePerson's global base of over 8,500 customers.

 

Opening Keynote - Rob LoCascio, Founder and CEO, LivePerson
Rob explains why Mobile is the no.1 requested product for many key customer segments, and with the LivePerson APIs, you can participate in a community built around mobile to provide meaningful connections for customers and partners who provide mobile solutions.

 

Mark Trang, VP of Platform and Ecosystem, LivePerson
Mark explains why LivePerson is the right solution provider to choose as your customers move to mobile devices and other content locations like kiosks or billboards.

 

Frank Eliason, SVP of Social Media, Citibank

Frank explains, "Customers want to maintain a conversation with one customer service representative, from Facebook and Twitter to chat. With LivePerson, Citi allows a customer to authenticate in a secure environment and keep speaking with the same agent"

 

More videos will be added in the next few days

2,860 Views 2 Comments Permalink Categories: Events & Announcements Tags: event, mobile, innovation, nyc

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