As a new recruit at TA Vision as Sales & Marketing Manager, I was glad to be exposed to a warm partnership between my new company and LivePerson. As an end user of the LivePerson platform for many years, it was obviously exciting to learn about the technological and corporate activity that was soon to be launched by both these market-leading service providers.  I thought to myself, what a wonderful point in time to be involved with the online accessibility and communications sector while so many innovative projects are taking shape.

As I studied my new role I was delighted to find  that LivePerson in cooperation with TA Vision were  now  introducing a service and sales oriented Artificial Intelligence initiative  for various business needs with a couple of wonderful and exciting new applications.  Based on LivePerson’s groundbreaking chat platform, TA-Vision complemented that interface with a tailor-fit AEI (Artificial Emotional Intelligence) chat agent specifically designed to suit various business objectives; whether it be a big business struggling to provide all customers with high-quality customer service but under periodic staff restrictions, or small businesses trying to capture traffic during offline hours.  The joint venture interface had been crafted to support LivePerson customers with diverse and different business needs.

I was intrigued on how this all started and what the objectives and goals were of the partnership.

The cooperation between these two market leaders was possible thanks to a fruitful and professional friendship that started when TA Vision approached LivePerson to discuss a mutual interest in AEI technology possibilities for a Virtual Agent application.  It made sense for TA Vision to reach out to a company with 8,500 customers and offer a customized, tangible and popular application that could complement their platform and give a relevant solution to offline clients (even if offline only seldom); this led to the creation of the Off Hour Representative.

Following the integration period, the pair implemented yet another revolutionary application concept involving a hybrid platform that would simply give LivePerson clients and users a more manageable platform for large amounts of traffic. The Live Agent Filter.

The Live Agent Filter combines LivePerson’s live chat engagement platform and TA Vision’s automated chat service into a one powerful e-commerce solution. So if the chat escalates, and if certain keywords are triggered, or if the Virtual Agent does not understand more than one line of the conversation, the chat could be seamlessly transferred to a live support representative.

As a manager with many years of professional internet activity under my belt, it was obvious to me that these were practical and tangible concepts that could subsequently provide support and assistance to the ever-growing amount of visitors on any particular website and specifically to targeted online businesses looking to improve the end-user experience, without compromising the amount of traffic directed through.

Both the Live Agent Filter and the Off Hour Representative could now give any LivePerson customer total control over the amount of traffic utilizing the LivePerson platform and an effective and targeted solution for those few offline hours that all companies experience.

As I settled into my new role, and subsequent to talking to many clients and online businesses, I came to realize that the collaboration between LivePerson and TA Vision gave shape to a more advanced way of connecting to consumers while staying at the forefront of accessibility. LivePerson has cleverly invested in the development of various applications that extend the reach of her basic service solutions, and as a member of TA Vision’s staff I am thrilled to be part of such a fruitful and challenging partnership.